Privacy Policy

This Privacy Policy describes how Goldwin Casino (“Goldwin”, “we”, “our”, or “us”) collects, uses, stores, discloses, and protects your personal information when you access or use our online casino website and services. This policy applies to all users and visitors residing in Australia. By using our website, you consent to the practices described herein and agree to comply with all relevant legal obligations.

1. Information We Collect

We collect personal data to provide our services, meet legal requirements, and enhance your experience. The information we collect includes:

• Identity Data: Name, date of birth, gender, and identification documents as required for verification and regulatory compliance.
• Contact Data: Email address, phone number, postal address, and other contact details necessary for account management and communication.
• Account Data: Username, password, account preferences, and transaction history.
• Payment Data: Details of financial transactions, including payment method, card or account numbers (collected and processed securely), and deposit/withdrawal records.
• Technical Data: Device information, IP address, browser type, operating system, and usage data collected through cookies and similar technologies.
• Usage Data: Information on how you access, use, and interact with our website and services, including game play and activity logs.
• Marketing Data: Preferences for receiving marketing materials and communication preferences.

2. Methods of Data Collection

Personal information is collected directly from you during registration, when updating your account, making deposits or withdrawals, contacting customer support, and participating in promotions. We may also collect data automatically through cookies, analytics tools, and similar technologies when you browse our website. Additionally, we may receive information from third-party service providers, such as payment processors and identity verification agencies, as required for compliance and service provision.

3. Purposes for Using Personal Information

We collect and process your personal information for the following purposes:

• To register, verify, and manage your account and identity.
• To process transactions, including deposits, withdrawals, and payments.
• To comply with legal obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, and responsible gambling requirements.
• To provide customer support and communicate with you regarding your account or service issues.
• To enhance website security, prevent fraud, and ensure the integrity of our services.
• To personalise and improve your experience on our website, including recommending games and promotions.
• To send you marketing communications, subject to your preferences and applicable laws.
• To conduct statistical analysis and research to improve our products and services.

4. Legal Basis for Processing

We process your personal information based on several legal grounds, including the necessity of processing for the performance of a contract, compliance with legal and regulatory obligations, legitimate business interests, and, where required, your consent. Where consent is relied upon, you may withdraw it at any time, although this may affect your ability to use certain services.

5. Disclosure of Personal Information

Your personal data may be shared with third parties in limited circumstances, including:

• Service Providers: We may engage trusted third-party service providers for payment processing, identity verification, data analytics, IT support, and marketing assistance.
• Legal and Regulatory Authorities: We may disclose information to government agencies, regulators, or law enforcement if required by law or in response to valid requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

We require all third parties to respect the security of your data and to process it in accordance with applicable privacy laws and our instructions.

6. International Data Transfers

Personal data may be transferred and processed outside of Australia, including in countries that may not provide the same level of data protection as Australian law. In such cases, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable legal requirements.

7. Data Security

We implement robust technical and organisational measures to safeguard your personal information from unauthorised access, loss, misuse, alteration, or disclosure. Security protocols include data encryption, access controls, secure servers, regular security assessments, and staff training. While we strive to protect your data, no system is completely secure, and you are encouraged to take steps to protect your account credentials and notify us immediately of any suspected security breaches.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. The retention period may vary depending on statutory or regulatory requirements. Once data is no longer needed, it will be securely deleted or anonymised.

9. Your Rights

As an Australian resident, you have certain rights regarding your personal information, subject to applicable law. These rights include:

• Access: You may request access to personal data we hold about you.
• Correction: You may request correction of inaccurate or incomplete data.
• Deletion: You may request erasure of your data, subject to our legal obligations to retain certain information.
• Restriction: You may request restriction of processing in certain circumstances.
• Objection: You may object to processing based on legitimate interests or direct marketing.
• Portability: You may request transfer of your data to another service provider, where technically feasible.

To exercise your rights, please contact our Data Protection Officer using the contact details provided below. We may require verification of your identity before processing your request.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyse site traffic, and provide personalised content. You may manage your cookie preferences through your browser settings. For more information, refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, industry standards, or our practices. Any material changes will be posted on this page, and, where appropriate, we will notify you through other means. Your continued use of our services following such updates constitutes acceptance of the revised policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at: [email protected]. We will address your inquiry in accordance with applicable privacy laws and respond in a timely manner.